Insurance Insight Inc. (formerly WALKAWAY® Canada Inc.) pioneered creditor insurance 25 years ago. We are an insurance brokerage specializing in providing automotive manufacturers and dealerships in North America and around the world with high-quality insurance-based products and technology solutions. We specialize in large national automobile after-market products, such as creditors insurance and GAP insurance, enabling a minimum amount of administration with the maximum amount of return.

We are currently looking to hire a Bilingual Claims Administrator to adjudicate claims related to our specialized program insurance products. You will provide claim support to customers and communicate with financial institutions, dealership personnel and other service providers. 

If you are willing to obtain your RIBO licence, are detail-oriented, reliable and committed to serving customers, this is an excellent opportunity. This position is a full-time, permanent hybrid role with three days in the Oakville office and two days from home. Remuneration will be commensurate with experience and obtaining the required licence for the position.

Responsibilities include: 

• Providing customer service to both internal and external customers including Insurers, Financial Institutions, Dealers, Policy Holders, Wholesalers and our field team of Business Development Managers 
• Examining claim forms and supporting documents submitted by Insurers, Dealerships and/or Financial Institutions 
• Interpreting policy definitions, exclusions and preparing recommendations for proper customer service 
• Documenting all communications and correspondence with Dealers, Customers, Claims Representatives, Financial Institutions and Wholesalers 
• Calculating and preparing settlement reports and recommendations to Insurers 
• Preparing settlement letters to Financial Institutions to accompany settlement cheques 
• Promptly handling inquiries from Customers, Dealers, Financial Institutions, Business Development Managers and Insurers with respect to the claims process, claim status, coverage and complaints 
• Processing settlement cheques, coordinating the car auction process and cancellations

Qualifications: 

• Fluency in both English and French (written and spoken)
• College or University training and two years of work experience, preferably in a claims setting
• Successfully obtaining a RIBO level 1 licence is a condition of employment. The company will pay for the program and your first two weeks of employment will be spent taking a preparatory course and writing the exam. For more information on the Registered Insurance Brokers of Ontario (RIBO) program, please visit: IBAO or RIBO. 
• Proficiency with Google Apps, Microsoft Office, Access and Internet 

What you bring: 

• Exceptional verbal and written communication skills in English and French. A French and English assessment is a part of the recruitment process.  
• Ability to administer proper telephone protocol and follow standard procedures
• Excellent customer service skills 
• Self-starter, adaptable and reliable 
• Willingness to collaborate as a strong team player 
• Quality focused with a keen attention to detail 
• Capable of developing strong knowledge of the principles and practices of the claims department 
• Ability to exercise good judgment, recognize scope of authority, and protect confidential information 

What’s in it for you?

We are looking for people who share our values, first and foremost, to join our team. We believe our team members represent our single biggest investment and our most valuable asset. We know that in today’s highly competitive job market, talented people can work anywhere. Our values and culture are sacred; they define and differentiate us from other employers. We are proud to be named one of Canada’s Most Admired™ Corporate Cultures and a Top Insurance Workplace.

We provide a competitive compensation and benefits program, including health, dental, life insurance, disability, group retirement savings, and three weeks of vacation to start. We will provide you with all the necessary tools you’ll need to be effective in your new role.

Not sure you meet all the qualifications listed? Please apply anyway if you are fluent in both French and English and have a passion for learning. We’re looking for talented people who share our passion for our mission of providing financial confidence to consumers for meaningful purchases. A desire to learn and grow matters as much as experience. We’re committed to building an inclusive environment. If you are interested, please send your resume and cover letter to [email protected]. 

Insurance Insight welcomes applications from people with disabilities. Accommodations are available on request for candidates participating in any aspect of the application, assessment and selection process.