Claims

We’re not your average insurance brokerage

Historically, over 86% of the claims reported under our policies have qualified for coverage. We’re here to support consumers, and provide products that protect them from the impacts of negative equity. And while we hope you’ll never experience a loss, we’ll be here for you if you do.

You’ll find instructions on how to submit a claim in your policy documents. If you’re having any trouble finding this information, or have any questions along the way, please contact us directly at:

Our commitment to you:

We are 100% committed to making a real difference in the lives of our customers by providing the highest-quality insurance products – period. The backbone of that commitment is the claims experience. We ensure that each claim submission is handled with the highest level of respect paired with a strong focus on accuracy and due diligence. We will make sure your claim is settled by the insurer efficiently and provide consistent communication throughout the entire process.

Here’s how you know you’ll be in good hands:

We’re experienced; our team assists over 3,500 customers each year with their claims.

Our team can support our  customers in 8 different languages.

We’ve achieved a 91% customer satisfaction score.

We’ve achieved a 100% performance review score from our insurer partner.

Here’s what our customers have to say: