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Bilingual (French/English) Customer Care Representative

IPay: CA$39,000.00-CA$56,000.00 per year

We are currently recruiting for a Bilingual (French and English) Customer Care Representative. The successful candidate will work in a hybrid work environment with three days working from our office and two days working from home.

As the Bilingual Customer Care Representative, you are the link between our external customers and our internal departments (Sales, Claims, Accounting, etc.). You are responsible for answering customer inquiries in a professional and caring manner and delivering world-class customer service. As part of the Central Operations (CenOps) team, you are the advocate and voice of the customer, providing express, concierge service for all, while tracking each request systematically to ensure all requests are addressed in a timely manner and meet our defined standards.

Role Responsibilities:

  • Respond to customer inquiries in a professional and caring manner following predefined processes designed to provide exceptional customer service while limiting the company’s exposure to errors and financial risk.
  • Provide technical user support for user setup, password resets, customer onboarding/ offboarding, policy changes, etc.
  • Direct customers to the appropriate internal department, as required.
  • Develop and maintain good working relationships with all external and internal customers, including OEM/Lenders, Insurance Brokers, Dealers, Policy Holders, Insurance Companies etc.
  • We are growing and the successful candidate must be willing to work two Fridays from 12-8 pm and one Saturday per month. Work during our extended hours can be done remotely, conveniently from your home office.

Qualifications and Skills:

  • Must be bilingual in French (Canadian) and English
  • Proven experience in a customer service role is preferred
  • Excellent phone etiquette and interpersonal skills
  • Multilingual capabilities are highly valued
  • Obtaining a Registered Insurance Broker of Ontario (RIBO) license is a condition of employment. The company will pay for the course and exam. The first two weeks of employment will be spent taking the on-line RIBO course (starts May 4th) and writing the exam. For more information on the Registered Insurance Brokers of Ontario (RIBO) program, please visit their website
  • Proficiency with Google Apps, Microsoft Office, Access and Internet
  • Experience with Zendesk is a plus

What you bring

  • Excellent customer service skills
  • Self-starter, adaptable and reliable
  • A positive attitude with a strong commitment to delivering outstanding customer service
  • Quality-focused, organized and a keen attention to detail
  • Ability to exercise sound judgment, recognize the scope of authority, and protect confidential information

Not sure you meet all the qualifications listed below? Please apply anyway if you are fluent in both French and English and have a passion for learning. Send your application and cover letter to [email protected]. We’re looking for talented people who share our passion for our mission of providing financial confidence to consumers for meaningful purchases. A desire to learn and grow matters as much as experience. We’re committed to building an inclusive environment.

Benefits and Perks:

We provide a competitive compensation and benefits program, including health, dental, life insurance, disability, group retirement savings, and three week’s vacation to start. We will provide you with all the necessary tools for your new role.

We’re a close-knit group that thrives on mutual respect and stays true to our core values of purpose, authenticity, commitment, and teamwork. We operate on the basis of honesty, fairness, and integrity, and we value purpose, authenticity, commitment, and teamwork. Here you will have the opportunity to learn something new every day. You’ll be part of a team that’s the best at what they do–as you can see from our 4.8 star Google Review rating and the best colleagues that you’ll ever have because that’s what we look for in everyone we hire.

We believe our team members represent our single biggest investment and our most valuable asset. We know that in today’s highly competitive job market, talented people can work anywhere. We are proud to be named one of Canada’s Most Admired™ Corporate Cultures and a Top Insurance Workplace. 

Insurance Insight welcomes applications from people with disabilities. Accommodations are available on request for candidates participating in any aspect of the application, assessment and selection process.
 
We thank all applicants for their interest but will only contact those selected for an interview.